On All Jewelry
Your Jewelry is Meant to Last
Our Promise:
Every LANNUR jewellery piece is made to stay with you. If your piece ever fades, tarnishes, or loses its colour through everyday wear, we'll replace it for free — no questions asked.
What's covered:
- Fading or loss of gold colour from normal daily wear
- Tarnishing or discolouration
- Stone loosening from normal wear
What's not covered:
- Physical damage from drops, bending, or force
- Broken clasps from misuse
- Lost items
To initiate:
Fill Out The Form Below
We will require a picture/video to confirm complaint
if your request is accepted
We Will Send You a Replacement For Free
No need to return your item
FAQ
What if my item is no longer in stock?
We will do our best to source you the same item, even if we discountinued it.
Otherwise, we will provide a replacement of equal value, or store credit.
I scratched my ring really bad, and the gold chipped off/crystal loosened. Is this covered?
Accidental damage is not covered. We require photos and videos of items in order to investigate the source of the complaint.