Something faulty? That's the Warranty, not a return — different rules, and condition doesn't matter there.
Jewelry fading or tarnishing? See Lifetime Guarantee.
Returns — 30 days from delivery
To return for a refund, the item must be in the same condition it arrived in:
- Unworn
- Protective film still on the case and bracelet
- Links not removed, watch not resized
- All original packaging, gift box, tool and manual included
Refunds are processed within 1–3 business days of the item reaching us, back to the original payment method.
Return shipping is yours to cover. Original shipping isn't refunded.
Sale items and anything custom or engraved can't be returned.
Exchanges — 30 days from delivery
Same condition requirements as above. We cover shipping on the replacement, you cover sending the original back.
Check before you unwrap
Everything worth inspecting is visible with the film on — bezel sits flush, links line up, crystal is clear, crown pulls out and sets cleanly, the watch is running.
Once you remove the film or take links out it's yours to keep. A genuine fault is still covered under the warranty either way, but it's no longer returnable for a refund.
How to start
Email info@lannur.com with your order number and the reason. We'll send instructions.
Fill Out The Form Below
We will advise whether you are eligible for a return or exchange
Create Your Own Shipping Label
Customers Are Responsible For Their Shipping Costs. We May Assist With Label Creation If Needed
FAQ
How long is the return window?
Returns are accepted within 30 days of delivery confirmation from postal office
I damaged my item as soon as I got it, can I exchange it for a new one?
Customers are held accountable for items they've damaged. We cannot accept returns in such cases.
